Shipping & Delivery

Shipping

Models available on stock are usually shipped within 3 to 5 working days upon receipt of payment. Upon Shipment, delivery time is approximately 1-3 working days within Singapore and 3 to 5 working days outside Singapore.

Shipments in Singapore are arranged via a local courier company (Speedpost, XDel, etc.)

Shipments outside Singapore are arranged via FedEx International Priority with tracking and signature 

Delivery

Products are delivered to the address specified by the customer on the order form. The customer may, upon request, have the invoice sent to the billing address and not the delivery address by validating the option provided for this purpose on the order form.

The customer is responsible for verifying the condition of the product packaging upon delivery and indicating any damage to the carrier on the delivery note, as well as to SwissKubiK.com.sg. Any abnormality concerning delivery (damages, delivery-related missing products, damaged package and products) must be indicated upon receipt imperatively. In case of damage, the customer must inform the carrier not later than the first business day following the date of delivery.

The customer must address to us on the same day of delivery or, at the latest, one working day following delivery, any claim of delivery errors and/or non-conformity of products in nature or in quality compared to indications listed on the order. All claims made beyond this time frame cannot be accepted. This type of claims can be made to us:

- Via our website under the "Contact us" form

- Via electronic mail: shop@swisskubik.com.sg

Order Tracking

As soon as we start processing your order we will send you an email with the delivery information.

Upon shipment of your order, you will receive a notification with a Courier or FedEx tracking nr.

Taxes

Prices in SGD for orders to be delivered in Singapore are inclusive of GST 7%.

Orders placed on www.swisskubik.com.sg in MYR/USD for delivery outside Singapore could be subject to possible taxes and customs duties that are imposed when the parcel reaches destination. Customs duties and taxes are at customer’s charge and responsibility. We recommend you to contact tax and customs authorities of your country to enquire about possible customs duties and taxes applicable.

Returns

By accepting our Terms & Conditions of sale you agree on the applicable procedure of returns in the event of delivery of an article not in conformity with your order or damaged during transport. To be accepted, any return will have to be preliminarily announced to our Customer service via email to shop@swisskubik.com.sg or via our “Contact Us” form for obtaining return shipment instructions.